Orders
How can I place an order with Nuaire?
Placing an order with Nuaire can be done via online, email or telephone.
Our telephone number – 029 20858 500 / Email – xpress@nuaire.co.uk
What is your minimum order value?
Nuaire has a minimum order value of £10.00 plus £6 carriage charge. Unfortunately due to the rising cost of fuel prices together with the charges made to Nuaire by our carriers, a minimum charge of £6 is required to be paid on all orders up to the value of £85.00. All orders above this value are subject to a carriage charge of 7% of the total order value.
Cancel your order
To cancel your order, please refer to our terms and conditions, we do require your cancellation in writing, please fill out our cancellation request form here.
Please send via post or email to – xpress@nuaire.co.uk or / Nuaire, Western Industrial Estate, Caerphilly, CF83 1NA
If you would like to discuss your cancellation please contact us on 029 20858 300 (Between the hours of 08:30 -5pm Monday – Friday) Please note your cancellation is effective from the date you send the email or letter to us.
Returns
My product is damaged, how do I organise a replacement and return?
Please accept our sincere apologies for your goods having arrived damaged. By contacting our customer service team on 029 20858 500 or the customer service representative listed on your order confirmation direct, we will be able to organise a replacement item for you.
Please note that if you have received damaged goods, you must inform us within 5 days of your delivery. Unfortunately our transport providers will not take any responsibility for damaged deliveries outside of the five day timescale. For this reason we recommend that you check all items when they are delivered and notify us immediately of any damage. Should you find a damaged item that is outside the five day from delivery timescale, please still contact our customer service team and we will work with you to come up with a solution.
Delivery
I’m expecting my delivery, however it has not arrived. How can I find out when I will receive it?
The first thing to check is your order confirmation as this will tell you the date your order will be delivered. When your goods are dispatched for delivery we also send you an email with a link that allows you to track your order, by using this link you should be able to establish when your delivery will be made. Alternatively you can call our customer service team or the customer service representative listed on your order confirmation direct, who will be more than happy to help. With the exception of when a timed delivery has been arranged, please note our couriers will deliver between the hours of 09.00 and 17.00.
I require a timed or out of hours delivery, can this be arranged?
Nuaire are able to provide both timed and out of hour’s delivery. Please contact our customer service team on 029 20858 500 or the customer service representative listed on your order confirmation direct, as early as possible and they will be happy to arrange this for you. Please note a charge maybe applied, however our customer service team will discuss this with you on application prior to any arrangements being made.